At Urban Shoes World, we believe that true luxury is a seamless experience—from the moment you discover our curated collections of Boots, Flat Shoes, High-Heeled Shoes, Laced Shoes, Sneakers, and Wedges, to the confident step you take in your new footwear. Our policies are designed with the same attention to detail and elegance that defines our products, ensuring your journey with us is effortless and assured.

Shipping Policy: Timely & Transparent Delivery

We are dedicated to delivering your carefully selected footwear to your doorstep with efficiency and care. Our global reach serves an international community (excluding most parts of Asia and select remote regions), bringing our world-class collections to you.

Order Processing & Delivery Timelines

  • Order Processing: All orders are processed within 1-2 business days after payment confirmation.
  • Shipping Methods & Estimated Delivery:
    • Standard Shipping: Shipped via DHL or FedEx. Delivery typically occurs within 10-15 business days after dispatch. A flat shipping fee of $12.95 applies.
    • Free Shipping: Available on orders over $50, shipped via EMS. Delivery typically occurs within 15-25 business days after dispatch.

You will receive a tracking notification via email once your order is on its way. Please note that delivery times are estimates and may occasionally be affected by factors outside our control, such as customs processing.

Returns & Exchanges Policy: Honoring Your Satisfaction

Your complete satisfaction is the cornerstone of our philosophy. We stand behind the quality and craftsmanship of every pair we offer. Should an item not meet your expectations, our streamlined policy is designed to restore your confidence.

Our Policy Overview: We gladly accept returns and exchanges for most items within 15 days of the delivery date. The merchandise must be in its original, unworn condition, with all tags attached and in the original packaging.

Important Note on Final Sale Items

To uphold the highest standards of product integrity and hygiene for all our global clientele, High-Heeled Shoes and Laced Shoes that show any signs of wear, have damaged soles, or have been used outdoors are considered final sale and cannot be returned or exchanged. This policy helps us maintain the premier condition of our footwear.

Step-by-Step Return or Exchange Process

  1. Initiate Your Request
    Within 15 days of delivery, please contact our Care Team at [email protected] with your order number and item details. You may use the template provided at the end of this policy for clarity.
  2. Receive Authorization & Instructions
    We will respond within 48 hours with a Return Merchandise Authorization (RMA) number and detailed instructions for shipping. Returns cannot be processed without this RMA number.
  3. Package the Item Securely
    Please place the item in its original packaging with all tags and accessories. Include a copy of your order confirmation or the RMA email inside the package.
  4. Ship the Package
    Send the package to the address provided in your instructions. We strongly recommend using a trackable shipping service and retaining your proof of postage.

    Please Note: Original shipping costs are non-refundable. Return shipping fees are the customer’s responsibility, unless the return is due to our error or a defective product.

  5. Inspection & Processing
    Upon receipt at our facility, our quality team will inspect the item (typically within 3-5 business days). Once approved, we will promptly notify you and initiate the refund or exchange.

Refunds, Credits & Exchanges

Your transaction security, as detailed in our Privacy Policy, is paramount throughout this process.

  • Timing: Refunds to your original payment method will be processed within 7-10 business days after we receive and approve the returned item.
  • Method: The refund will be issued to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal). The appearance of funds on your statement may vary slightly based on your financial institution.
  • Exchanges: For size or color exchanges, the new item will be shipped via our standard method once the return is approved. If the requested item is out of stock, we will issue a refund or store credit based on your preference.
  • Store Credit: You may opt for store credit, issued as an electronic gift card via email immediately upon return approval.

International Returns

We accept returns from all our serviceable countries. Customers are responsible for any customs duties or taxes incurred on the return shipment. Refunds will be issued in the original transaction currency.

Return Request Email Template

To expedite your request, please use the following template when emailing us:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Urban Shoes World Care Team,

I would like to request a return/exchange for an item from my recent order.

Order Number: [Please insert your order number]
Product Name: [e.g., Balenciaga Sneakers, Leather Ankle Boots]
Size / Color: [Size and Color of the item]
Reason for Return/Exchange: [e.g., Incorrect size, Product defect, Change of mind]

I have reviewed the Returns & Exchanges policy and confirm that the item is in its original, unworn condition with all tags and packaging.

Please provide the Return Merchandise Authorization (RMA) number and further instructions at your earliest convenience.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Shipping Address]

Need Further Assistance?

Our dedicated Care Team is here to guide you through every step. For any questions regarding our Shipping, Returns & Exchanges policy, please do not hesitate to contact us.

Email: [email protected]
Postal Address for Returns:
Urban Shoes World Returns Department
2650 East Huntsville Road
Fayetteville, US 72701

We appreciate your trust in Urban Shoes World. Our commitment to transparency, security, and your ultimate satisfaction defines every interaction.