Returns & Exchanges

At Urban Shoes World, our dedication to excellence extends beyond the meticulous curation of our collections—Boots, Flat Shoes, High-Heeled Shoes, Laced Shoes, Sneakers, and Wedges—to every aspect of your experience. We understand that true luxury lies in confidence, from the first click to the final step. Should an item not meet your expectations, our streamlined and transparent Returns & Exchanges policy is designed to honor your trust and restore your seamless shopping journey.

Our Policy Overview

We gladly accept returns and exchanges for most items within 15 days of the delivery date, provided the merchandise is in its original, unworn condition, with all tags attached and in the original packaging. Your satisfaction is our priority, and we aim to make this process as effortless as our checkout.

Step-by-Step Return or Exchange Process

1. Initiate Your Request: Within 15 days of delivery, please contact our Care Team at [email protected] with your order number and details about the item you wish to return or exchange. You may use the template provided below to ensure we have all necessary information.
2. Receive Authorization & Instructions: We will respond within 48 hours with a Return Merchandise Authorization (RMA) number and detailed instructions for shipping the item back to our facility. Returns or exchanges cannot be processed without an RMA number.
3. Package the Item Securely: Please place the item in its original packaging, with all tags and any included accessories. Include a copy of your order confirmation or the RMA email inside the package.
4. Ship the Package: Send the package to the address provided in your instructions. We recommend using a trackable shipping service and retaining your proof of postage. Please note that original shipping costs are non-refundable, and return shipping fees are the responsibility of the customer, unless the return is due to our error or a defective product.
5. Inspection & Processing: Upon receipt at our facility, our quality team will inspect the item (typically within 3-5 business days). Once approved, we will promptly notify you and initiate the next steps.

Refunds & Credits

Your transaction security, as outlined in our Privacy Policy, remains paramount during the refund process.

• Timing: Refunds will be processed to your original payment method within 7-10 business days after we receive and approve the returned item.
• Method: The refund will be issued to the same payment method used for the original purchase (Visa, MasterCard, JCB, or PayPal). The funds’ appearance on your statement may vary slightly depending on your financial institution’s processing times.
• Exchanges: For size or color exchanges, we will ship the new item via our standard shipping method once the return is approved. If the requested item is out of stock, we will issue a refund or store credit, based on your preference.
• Store Credit: You may opt for store credit, which will be issued as an electronic gift card via email immediately upon return approval.

Return Request Email Template

To expedite your request, please copy, paste, and fill out the following template when emailing us at [email protected]:

International Returns

As a global brand serving an international community (excluding most parts of Asia and select remote regions), we accept returns from all our serviceable countries. Customers are responsible for any customs duties or taxes incurred on the return shipment. Refunds will be issued in the original transaction currency.