Privacy Policy

At Urban Shoes World (moushoesshop.com), we believe that true luxury extends beyond impeccable style to encompass trust, transparency, and security in every interaction. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you visit our website, make a purchase, or interact with our services. We are committed to safeguarding your privacy with the same dedication we apply to curating our collections of Boots, High-Heeled Shoes, Sneakers, and other premier footwear.

1. Information We Collect

To provide you with a seamless, secure, and personalized shopping experience, we collect information that you provide directly and through automated technologies.

• Personal Identifiers: Name, email address, shipping and billing address, phone number, and country of residence.
• Commercial Information: Records of products purchased (e.g., Boots, Flat Shoes, Laced Shoes, Wedges), order history, and preferences.
• Payment Information: When you make a purchase, our secure payment processors (Visa, MasterCard, JCB, PayPal) collect your payment card details or account information. We do not store your full payment card numbers or sensitive authentication data on our servers.
• Technical & Device Data: IP address, browser type, operating system, device information, and pages you view on our site.
• Communications: Records of your correspondence with our care team (e.g., via [email protected]).

2. How We Use Your Information

We use your data solely to enhance your journey with Urban Shoes World, from exploration to the final secure click.

• To Process & Fulfill Orders: To complete your transaction, verify serviceability to your country (e.g., confirming we can deliver to your region), arrange shipping, and send order confirmations.
• To Communicate With You: To send transactional emails (order updates, shipping notifications), respond to your inquiries, and provide customer support.
• To Improve Our Services: To analyze website performance, understand shopping preferences, and optimize our site layout and product offerings.
• For Security & Fraud Prevention: To protect our website, business, and customers by monitoring for fraudulent transactions and ensuring the integrity of our checkout process.
• For Legal Compliance: To comply with applicable laws, regulations, and legal requests.

3. Data Sharing and Disclosure

We value your trust and do not sell your personal information. We share data only with essential partners under strict confidentiality agreements:

• Payment Processors: With trusted partners like Visa, MasterCard, JCB, and PayPal to securely process your payment. Their use of your information is governed by their own privacy policies.
• Service Providers: With companies that perform services on our behalf, such as shipping carriers (e.g., to deliver your Balenciaga Sneakers or Versace Wedges), IT hosting, and analytics providers.
• Legal Obligations: If required by law, such as to comply with a subpoena or similar legal process, or to protect the rights, property, or safety of Urban Shoes World, our customers, or others.
• Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business.

4. International Data Transfers

As a global brand serving an international community (excluding most parts of Asia and select remote regions), your information may be transferred to and processed in countries outside your country of residence, including the United States. We ensure all such transfers comply with applicable data protection laws and that your data remains protected through appropriate safeguards.

5. Data Storage and Security

Your security is our priority. We implement robust technical and organizational measures to protect your personal data.

• Encryption: Our checkout and data transmission processes are fortified with SSL (Secure Socket Layer) encryption, creating a protected tunnel for all data, equivalent to the security used by major financial institutions.
• Limited Data Retention: We store your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
• Secure Infrastructure: We employ advanced security protocols, including firewalls and access controls, to protect our systems. We never store your full payment details on our servers.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, which may include:

• Access & Portability: The right to request a copy of the personal data we hold about you.
• Correction: The right to update or correct inaccurate data.
• Deletion: The right to request deletion of your personal data, subject to certain legal exceptions.
• Opt-Out of Marketing: You can unsubscribe from our promotional emails at any time by clicking the “unsubscribe” link.
• Cookie Preferences: You can manage your cookie settings through your browser controls (see Section 7).

To exercise these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable laws.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from.

• Essential Cookies: Required for the website to function, such as maintaining items in your shopping cart.
• Analytics Cookies: Help us understand how visitors interact with our site (e.g., which pages are most viewed), allowing us to improve our design and product curation.
• Preferences Cookies: Remember your choices (like language or region) to provide a more personalized experience.

You can control cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of our website.

8. Children’s Privacy

Urban Shoes World is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with information, please contact us.

9. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or for legal reasons. The “Last Updated” date at the top of this page will indicate when revisions were made. We encourage you to review this page occasionally.

Thank you for trusting Urban Shoes World with your style journey.