Your Guide to a Seamless Urban Shoes World Experience

Welcome to Urban Shoes World, where luxury meets global convenience. We cater to the savvy, fashion-forward individual who values not just impeccable style and comfort, but also a transparent and reliable shopping journey. Below, you’ll find answers to the most common questions about our products, services, and policies. Designed for our global community, this guide helps you step into glamour with confidence.

Product & Collection

What brands and types of shoes do you offer?
We curate exclusive collections from premier luxury designers including Bottega Veneta, Valentino, Balenciaga, and Versace. Our menu spans essential styles: Boots, Flat Shoes, High-Heeled Shoes, Laced Shoes, Sneakers, and Wedges. Each piece is selected for its statement-making design, unparalleled craftsmanship, and commitment to comfort.
Are your products authentic?
Absolutely. Authenticity and pristine quality are the cornerstones of our promise. Every item is meticulously verified by our team before dispatch to ensure you receive only genuine designer footwear.

Ordering & Payment

What payment methods do you accept?
We offer secure checkout through major global payment providers: Visa, MasterCard, JCB, and PayPal. Your transaction security is our priority.
How do I know if you ship to my country?
We ship worldwide with the exception of most parts of Asia and a few select remote regions due to logistical constraints. Our checkout system will automatically detect and inform you if your delivery address is in a currently unserviceable area before you complete payment.

Shipping & Delivery

What are my shipping options and costs?
We offer two tailored shipping options to fit your needs:

🚚 Standard Shipping ($12.95 flat fee): Via DHL or FedEx. Delivery in 10-15 business days after dispatch. Includes full tracking. Ideal for a balance of speed and value.

🎁 Free Standard Shipping: Via EMS. Available on all orders over $50. Delivery in 15-25 business days after dispatch. Perfect for the value-savvy shopper who plans ahead.
How long does order processing take?
All orders require 1-2 business days for careful processing and verification before they are dispatched from our hub in Fayetteville, US. During major sales or holidays, this may be slightly extended, but we will keep you informed.
Will I have to pay customs or import duties?
For international orders, any applicable customs duties, taxes, or fees are the responsibility of the recipient and are determined by your local authorities. These charges are not included in our product or shipping prices.
How can I track my order?
Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this number on the carrier’s website (DHL, FedEx, or EMS) to follow your style statement’s journey globally.

Returns & Exchanges

What is your return policy?
We want you to be completely confident in your purchase. If your new shoes aren’t the perfect fit, we offer a 15-Day Return Policy from the date of delivery. Please visit our dedicated Returns & Exchanges page for full details on how to initiate a smooth return.
Are there any conditions for returns?
Yes, to be eligible for a return, items must be in their original, unworn condition, with all packaging and tags intact. For a comprehensive list of conditions and the step-by-step process, please refer to our Returns & Exchanges policy.

Account & Services

Who is your target customer?
Urban Shoes World is designed for the global, fashion-forward individual who seeks luxury, convenience, and reliability. Our client values curated high-end design, transparent services, and the confidence that comes from exceptional footwear delivered seamlessly to their doorstep.
How can I contact customer service?
For any specific delivery inquiries or other questions not covered here, our dedicated customer care team is ready to assist. Please email us at [email protected]. We’re here to ensure every step of your experience is exceptional.

Ready to Walk Tall in Style? Explore our curated collections and discover your next signature pair. Luxury, delivered globally, is truly within reach.

Begin Your Style Journey Now.

The Urban Shoes World Team
Fayetteville, US | Serving Style Globally